WebQuestions: The AI-Powered Knowledge Retrieval Tool
WebQuestions by Clever Software offers an intuitive platform that efficiently retrieves information from the web, making it an invaluable resource for research and learning.
WebQuestions by Clever Software is an innovative tool that helps users generate and organize surveys easily and efficiently.
With WebQuestions, you can create various types of surveys (including multiple-choice, open-ended, rating scale questions, and more), customize the design, and distribute them through various channels, such as email, social media, or embed them on your website.
The intuitive interface of WebQuestions makes it easy for users to analyze results in real-time, create reports using graphs and charts, and export data in various formats for further analysis.
- Simple survey creation process
- Customizable design options
- Distribution through multiple channels
- Real-time data analysis with graphs and charts
- Data export in multiple formats
If you're looking for a user-friendly survey tool that allows you to create and analyze surveys quickly and easily, WebQuestions by Clever Software is worth checking out.
Overview
WebQuestions is a Commercial software in the category Education developed by Clever Software.
The latest version of WebQuestions is 2.0, released on 02/18/2008. It was initially added to our database on 10/29/2007.
WebQuestions runs on the following operating systems: Windows.
WebQuestions has not been rated by our users yet.
Pros
- User-friendly interface for creating and managing surveys
- Easy customization options for survey design and layout
- In-depth analytics and reporting tools to track survey responses
- Ability to create various question types to gather specific data points
- Integration with popular third-party tools for enhanced functionality
Cons
- Limited free plan with restrictions on the number of participants and surveys
- Advanced features available only on premium plans, leading to higher costs for full functionality
- Inconsistent customer support with delays in response times
- Lack of robust documentation and tutorials for new users
FAQ
What is WebQuestions by Clever Software?
WebQuestions is a customer support software developed by Clever Software. It allows businesses to manage and respond to customer inquiries and issues through a user-friendly web interface.
What features does WebQuestions offer?
WebQuestions offers various features such as ticket management, live chat support, knowledge base management, customer portal, analytics and reporting, multi-channel support, and integrations with third-party tools.
How does the ticket management feature work?
The ticket management feature in WebQuestions allows businesses to receive and organize customer support requests in a centralized system. It provides a way to prioritize, assign, track, and resolve customer tickets efficiently.
Can WebQuestions handle live chat support?
Yes, WebQuestions has a built-in live chat support feature. It enables businesses to offer real-time assistance to website visitors or customers through a chat widget. Agents can engage in conversations, provide instant solutions, and escalate complex issues if needed.
Is it possible to create a knowledge base using WebQuestions?
Absolutely! With WebQuestions, you can create and manage a knowledge base to provide self-service support for customers. You can organize articles, FAQs, tutorials, troubleshooting guides, and other resources to help users find answers to their questions.
Does WebQuestions have a customer portal?
Yes, WebQuestions includes a customizable customer portal where users can log in to access their tickets, view knowledge base articles, communicate with agents, and find relevant information about the products or services they are using.
Are analytics and reporting features available in WebQuestions?
Yes, WebQuestions provides analytics and reporting tools to track and measure customer support performance. It offers insights into key metrics like ticket volume, response time, customer satisfaction, agent productivity, and more.
Can WebQuestions support multiple communication channels?
Definitely! WebQuestions supports various communication channels such as email, live chat, social media, and phone. It allows businesses to centralize customer interactions from different channels into one platform for better control and convenience.
Does WebQuestions offer integrations with other tools?
Yes, WebQuestions offers integrations with popular third-party tools such as CRM software, project management systems, and team collaboration platforms. This enables businesses to improve workflow efficiency by connecting different systems together.
How can I get started with WebQuestions?
To get started with WebQuestions, simply visit our website and sign up for a free trial or schedule a demo. Our team will guide you through the setup process, help you customize the software according to your business needs, and provide ongoing support.
David Fischer
I am a technology writer for UpdateStar, covering software, security, and privacy as well as research and innovation in information security. I worked as an editor for German computer magazines for more than a decade before joining the UpdateStar team. With over a decade of editorial experience in the tech industry, I bring a wealth of knowledge and expertise to my current role at UpdateStar. At UpdateStar, I focus on the critical areas of software, security, and privacy, ensuring our readers stay informed about the latest developments and best practices.
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